FILLED (ref DM4215) CRM Consultant

CRM Consultant, Interim, 3 months initially,
with Travel to Ukraine/Kazakhstan,
£500, Immediate Start

Role Summary

The EMEA division of a Global pharmaceutical company has rolled out a CRM Solution for Ukraine and Kazakhstan, being used by the sales people in this region on a day-to-day basis

The organisation would like to assess and understand the effectiveness and efficiency of this rollout - whether it achieved the goals and objectives that were initially established for the CRM Solution.

Details

This assessment should take into consideration:

* Basic Solution Functionality
* User knowledge and ability to use the system
* Users mindset and adoption of the system
* Effectiveness and efficiency of training and change management

The EMEA team would like to develop and implement an action plan in order to bridge any gaps or shortcomings of the systems and it's rollout versus the ultimate goal

There is no need for the PM to be on site all the time, but travelling is expected to Kazakhstan and Ukraine

Key skills and Requirements

Mandatory

* CRM experienced Consultant
* An excellent understanding of the Siebel solution
* Able to match the business requirements and the CRM solution Desirable
* Experience within the pharmaceutical industry preferable;
* Russian language skills preferable but not essential