FILLED, Credit Risk Consultants / Managers, Retail Financial Services, London (ref DB6146a)

Permanent Credit Risk Consultants / Managers,

Financial Services, London based

£comp depending upon experience + attractive bonus & benefits

Role Summary

Our client is a globally recognised retail bank and financial services organisation.  They have a growing internal consulting group and are looking to add consultants  with Risk processes/systems experience.

For the right candidates this role offers an opportunity to develop their career  by deploying their consulting skills within an enviable financial services organisation on a London-based role.

Key Skills and Experience requirements

To be considered for these roles you must have the following skills / experience: 

* Experience of Credit Risk processes and systems

*  3+ years management consultancy experience with a well developed suite of consulting,

project management, influencing and stakeholder management skills

* Full Lifecycle UK Retail Banking experience (can include corporate/business banking )

Interested?

If you would like to find out more about these positions, please send a CV to tony.mcneill@b2e-resourcing.co.uk, stating: 

* your current or most recent salary package

* your availability / notice period

* your CV and a cover note highlighting your fit to the key requirements above

FILLED Business Consultants / Managers, Retail Financial Services, London (ref DB6146)

Ex Big-5 (or equivalent) Consultant with UK Retail Banking experience (ref DB6146)
Financial Services
Permanent,
£40-60K depending on experience + attractive bonus and benefits
London-based     

 

Role Summary

Our client is a globally recognised retail bank and financial services organisation.

They deliver business change within their organisation, processes and systems primarily through an internal business consulting division.

Due to continued growth of the business and demand for their services this business consulting division is looking to further expand its team of over 100 internal consultants with a number of UK based business consultants & project managers.

They are specifically looking to recruit candidates at consultant and junior manager level who have a top tier management consulting background and solid experience in core retail / corporate / business banking (not investment banking).

For the right candidates this role offers an opportunity to develop their career by deploying their consulting skills within an enviable financial services organisation on a London-based role.

Role Detail

Consultants typically work in small teams comprising one or two consultants, a senior manager or director.

The projects undertaken are varied in nature ranging from short-term projects to address process deficiencies to wholesale definition and delivery of new process and operating models to support new product and business launches.

Acting as a liaison with business and client teams you will be expected to work with all functional areas to understand their business needs. This is a business-facing role involving close contact with all levels of seniority from director to front line staff.


Key Skills and Experience requirements

To be considered for these roles you must have the following skills / experience:

1) 3+ years experience at a 'Big Five' management consultancy with a well developed suite of consulting, project management, influencing and stakeholder management skills

2) Full Lifecycle UK Retail Banking experience (can also include corporate/ business banking but investment banking is not relevant)

3) Emerging domain expertise in one or more retail banking products or functions(e.g. Mortgages, credit cards, Internet banking, accounts, multi-channel contact centres, loans, etc.)

 

FILLED Board Level Assessment (ref TM5045)

Board Level Assessment Consultant (ref TM5045)

Interim, 12 months,

South America Proposal Stage

 

Summary

 The purpose of this alert is to request 'expressions of interest' in a project that B2E Consulting have been invited to propose on in South America.

 One of the B2E Consulting Principals has a long standing relationship with the World Bank and often helps with senior management assessments and pay/reward challenges around the world.

We have been invited to submit a proposal to help conduct a review of the Board members of over 30 state run companies in a South American country.  This will involve the assessment of approximately 70 senior figures, the recommendation of a suitable measurement framework and KPIs.  The natural progression from this initial work will be the development of a capability framework and subsequent performance development programmes.

We are looking for consultants to join this project proposal team with :
* a strong track record of Board Level assessments
* experience of coaching/developing Board Level personnel
* Spanish speaking would be huge advantage

 We are currently evaluating our collective ability to respond to this request and would appreciate hearing from anyone with relevant experience and interest.

 Whilst there would need to be time spent in South America we are not anticipating this would be full time.

 

If you are interested, please contact tony.mcneill@b2e-resourcing.co.uk

FILLED Contact Centre Design SME (ref DB6145)

Interim Contact Centre Design SME,

Financial Services,

3 months +,

Canary Wharf, 

market rate,

July start

 

Application Deadline:  Friday 21st June.

Role Summary

Our financial services client is at the design stage of an internal programme to  deliver a multi-channel contact centre incorporating Salesforce.com.

They require an interim consultant with deep expertise in designing multi-channel Contact Centres to incorporate best practices in relation to contact centre functionality, processes & procedures, & implementation approach.

Details 

Working closely with the Programme BA team, the primary objective of this role is to define the optimum Contact Centre process implementation taking into consideration what can be achieved via Salesforce. 

Specific tasks include: 

* Assessing the client's requirements and Consumer Contact Centre strategy

* Providing QA activity into the requirements gathering work being undertaken by  Business Analysts and Contact Centre SME

* defining contact management functionality to improve customer satisfaction within the contact centre

* Identifying solutions to improve quality and performance of the contact centre  particularly within chat and social media

* Business process optimisation of contact centre processes

* Defining structured and actionable insights from the contact centre  

Key skills and Requirements

* Strong experience of contact centre build or process design in centres handling complex queries through multiple contact channels

* Strong experience in Financial Services sector

* Deep understanding of multi-channel contact centre best practice  

FILLED Application Upgrade Project Manager (ref DB6144)

Interim Project Manager,

Application Upgrade Initiative,

Financial Services,

6 months +,

Canary Wharf,

market rate.

Application Deadline:  5pm, Thursday 20th June

 

Role Summary

 Our client, a financial services organisation, requires a Prince 2 qualified Project Manager to deliver a number of end user facing application upgrades (e.g. Internet Explorer) across its organisation (approximately 3000 users). 

The ability to communicate well with business users and manage external suppliers is key, as a number of deliverables will rely on technologies provided by outsourced infrastructure and 3rd party suppliers.

 Details 

The application upgrade project manager will operate throughout the full project  lifecycle to deliver upgrades to end user and infrastructure technologies as well as a proof of concept of a browser upgrade. 

This will involve: 

* understanding the impacts of upgrades of applications on users and dependant technologies

* designing solutions which minimize the impact upon the business

* planning and reporting on project progress, risks, issues, dependencies

* budget management and reporting

* following the delivery framework (based on Prince 2) and managing the project through key stage gates

* management and communication to external suppliers and business stakeholders  

Key skills and Requirements

* Significant experience of delivering projects from throughout the full project  using structured PM methods and approaches (e.g. SDLC, Prince 2)

* Experience in delivering end user system / application upgrades at an enterprise level

* Experienced in managing external suppliers and outsourced suppliers in large and complex business transformation programmes  

 

FILLED Agile Consultant - Salesforce Programme (ref SP6004)

Agile Consultant for Salesforce Programme,

Interim, 3 months initially,

Financial Services,

Competitive Rates,

Canary Wharf, Immediate start

CV Submission Deadline: midday Friday 21st June

 

Role Summary 

Our Client is a Financial Services Organisation undergoing a business wide transformation.m  One of their programmes is focusing on delivering integrated multi-channel contact centres, underpinned by Salesforce. They are looking for an Agile expert to support the team to implement an agile culture and best practices into the programme.

Details 

The Agile Consultant will: 

* implement agile best practices on the work undertaken by BAs

* provide advice and guidance to others SMEs during the definition and design phases of the programme to create a best in class case management functionality for the  contact centres

* engage with the rest of the programme to ensure the defined operating model is  implemented effectively 

This will involve: 

* running workshops

* writing use cases.

Key skills and Requirements

 Essential

* Extensive hands-on Agile development SME

* Experience in design and build of multi-channel contact centres or case management in Salesforce
* Strong business focus with skills in use case and running workshops

 Desirable 

* Financial Services sector exposure

* Consultancy experience

 

FILLED Programme Support Consultant (ref DM4266)

Programme Support Consultant
Interim, 3 months initially,
Financial Services
Upto £550/day,
Canary Wharf,

Immediate Start.

 

CV Submission Deadline:  midday Wednesday 19th June

Role Summary

Our Client is a Financial Services Organisation undergoing a business wide transformation.  They use Business Relationship Managers as the interface between their IS Programme teams and the business.  They are looking for a Programme Support Consultant to work closely with the Relationship Managers to provide Account Plans and Reporting and Stakeholder management at this interface between the IT Programme and the Business.

Details 

The Programme Support Consultant will help to provide a full support function covering:-

 * Creation and maintenance of Account plans on new Programme ideas, existing Projects and Change Requests for particular business areas.

* Ensuring content is correct, up-to-date relevant and coordinated to give a single optimised view of activity.

* Liaison with virtual Programme teams to ensure their service is optimised and accessible to management

* Assisting in the facilitation of  Regular meetings with Relationship Managers and the business to maintain a single view of activities.

 In addition, the Programme Support Consultant may be asked to act in the role of  Relationship Manager with smaller business domains as directed.

The Programme Support Consultant may also be tasked with assisting  to deliver smaller business initiatives.

Key skills and Requirements

* At least five years experience in Project Management Office/Support roles with  an in depth familiarity with PMO tools and techniques and dashboard style reporting.

* Full project lifecycle experience  in a structured environment within large, complex system transformation Programmes

* Experience of Relationship/Account manager roles preferably within Financial Services/ Regulatory Organisations.

 

FILLED Organisation Set Up Project Manager (ref DM4265)

Organisation Set Up Project Manager

Financial Services - London

Interim, 6 months with likely extension to Sept14,

Competitive Rate, 

Canary Wharf,

Immediate Start

 

CV Submission Deadline: 6pm Wednesday 12th June 

Role Summary

 Our Client is a Financial Services Regulator undergoing a merger/transformation.  As a result of these activities they are looking to provide a regulatory framework with greater consumer protection than that currently provided.

They have an immediate requirement for a Project Manager with experience of implementing Target Operating Models to support the set up of new Regulatory Divisions.

Details

This role will report to the Target Operating Model Manager and the Operational Delivery PM.  It will support them in the implementation of New Business Departments, providing all aspects of supervisory and reporting activity for the new regime.

 This will include support with:

* Definition of Supervisory Activities

* Definition of the new organisation and roles

* Detailed Processes, procedures and training.

* Change Management

* Direction in working with other departments/functions in the  Organisation

* Recruitment including vetting interviews etc.

* Delivery of all specific staff preparatory activities

* Provision of advice to inform or assure deliverables by other workstreams

Key skills and Requirements

Mandatory 

* Full life cycle experience in setting up new organisations/departments from Target Operating      Model to implementation

* Project Management Skills with well rounded ability to work with demanding stakeholders and 3rd Party Supplier Relationships

* Experience in facilitating the Change Management aspects of the transition and mobilization of a newly set up department, creating an energised atmosphere in which people will be able to deliver quickly

 Desirable

* Financial Services/ Regulatory experience is desirable  

 

FILLED Solution Testing Business Analyst (ref DM4264)

Solution Testing Business Analyst
Interim, 4 months,

up to £500, 

Canary Wharf,

Immediate Start

 

CV Submission Deadline:  5pm Tuesday 11th June

Role Summary

Our Client is a Financial Services Organisation.  They are looking for a Business Analyst with strong testing skills to work on the Solution Testing phase of a bespoke application.

The Business Analyst will have exposure to AGILE Methodology in systems development.

Details

Working autonomously as a representative within a 3rd party systems integration team, this role involves the following activities:

* Acting as a hybrid BA/Tester solution for the testing phases including:
  -  Creation of test scenarios and requirements traceability
  -  Execution of test scripts
  -  Management of UAT with inexperienced business users
  -  Provide test completion documentation 

* Adopting an AGILE approach within the system integration development team as the Product Owner

* Producing project/workstream/activity plans that incorporate BA and other dependent tasks, constraints and resources.

* Gathering and documenting business requirements and translating these into functional and non-functional specifications.

* Advocating and using business process modelling throughout the project lifecycle.

* Working with onshore and offshore third party suppliers.

Key skills and Requirements

Mandatory

 * Technically orientated Business Analyst with specific expertise in systems testing  phases (e.g. test scenarios, test scripts, UAT supervision, test  completion)

* Experience in AGILE / Scrum methods as a product owner on systems development projects

* Full lifecycle BA experience in large & complex systems projects involving 3rd party suppliers and/or consultancies.

Desirable 

* Experience of Oracle Apex, SQL/VBA

* Understanding of European Regulations

 

 

FILLED Systems Support Operating Model Analyst (ref DM4263)

Systems Support Operating Model Analyst
Interim, 3 months initially,
Canary Wharf,
Up to £500,  Immediate Start

CV Submission deadline:  2pm Wednesday 5th June 

Role Summary 

Our Client is a Financial Services Organisation which is introducing new software to manage interactions with their clients. 

As part of the integration of the software they are looking for a Business Analyst to help them with a revised Systems Support Operating Model.  This will require understanding the existing Support Model and assessing how it should be changed to manage the new situation.

There are a number of different users within the business which have different requirements that the Business Analyst will have to pull together.

Details

* To define the operating model for the Support Centre including:

    -  IS Systems support operating model
    -  Business Systems support operating model 

* To define the Operational Support Processes and KPI's

*  To define the Roles and Responsibilities and Resource Profiles

*  Working with the different divisions in the organisation to define the approach and timescales for implementation

*  To engage with the rest of the programme to ensure the operating model is operationalized      effectively

Key skills and Requirements 

* A strong IT and Business Analyst with experience of developing operating models

* Experience of IS Systems support  with ITIL v3 qualification

* Exposure to Software as a Solution (ideally using Salesforce)