FILLED Role Business Consultant (ref NB7103)

Business Consultant International Retail Banking
Permanent,
London/Midlands
Remuneration Up to £55K + 15% bonus + benefits

Role Summary

• Undertake project engagements, delivering the highest quality service to clients
• Support the development of the consulting group's processes and proposition
• Take a role in the growth of the team and support the development of others
• Manage your development in line with the agreed personal and team objectives

Business consultants typically work in small teams led by a manager or director. They are responsible for discrete deliverables and/or sub projects and are accountable for delivering to time and quality. In addition, consultants will often work closely with client personnel.

Details 

• Develop and implement corporate projects in the UK
• Business Process Reengineering, ranging from short-term projects to address deficiencies, to wholesale definition and delivery of process models
• Organisational and structural definition
• Business case definition and analysis
• Liaise between the client teams and IT
• Collaborate with corporate and functional areas outside the UK to achieve project objectives
• Develop knowledge capital from project deliverables 

Key Skills and Requirements

• Experience in a consulting or financial services role
• Analytical skills
• Experience of solving complex business problems and translation into clear action plans
• Excellent communication skills, spoken and written
• Understand basic cost drivers and system/process change impact on costs
• Self-starter who can thrive in a fast-paced business
• Process methodology (e.g. Six Sigma, BPM) or Financial modelling, desirable

 

FILLED Business Analyst Evidence Management System (EMS) upgrade (ref DM4303)

Business Analyst - Evidence Management System (EMS) upgrade
Financial Services
Interim, 3 months,
Canary Wharf Based
£400 per day, 
Immediate start

Application Deadline:    5pm Friday 29th November.

Role Summary

Our sister company, B2E Consulting, immediately requires a business analyst define the requirements for a replacing or upgrading an Evidence Management System (EMS) used by one of their Financial Services clients. 

The client's current Evidence Management system is used for the handling and processing of evidence (digital and hard copy) in accordance with relevant statutory and regulatory requirements.  An evaluation is required to ascertain whether to replace or upgrade the EMS based on regulatory changes. 

Details 

The EMS BA will support the client project manager to ensure current and future requirements for the EMS are fully captured and that they are assessed against a  technical tool sets to ensure functional and non-functional fit. 

The BA will also work with a specialist consultancy on assessing the technical tool sets and options. 

Specific activities will include: 

* Ensure current and future requirements are fully captured

* Assess requirements against technical tool sets to ensure functional and non-functional fit.

* Work with specialist consultancy organizations to agree and assess various technical options.

* Draw up a high level business case.

* Validate delivery timeline for each option.

* Assess the delivery complexity to ensure engagement and stakeholder management.

* Produce Board level proposal. 

Key skills and Requirements

Mandatory 

* Strong Business Focused Business Analyst with specific expertise in Business Requirements gathering and technical  toolset evaluations

* Experience of working in large / complex  programmes in SDLC environments

* Demonstrable experience of liaising with 3rd party suppliers / consultancies to evaluate technical  options Desirable 

* Functional / Technical knowledge of eDiscovery and Digital Forensic tools, preferably including understanding of their use in handling, processing and disclosing evidence in accordance with standards demanded by UK Criminal Procedures.

* BA / PM qualifications, comfortable  working with different methodologies

FILLED Business Analyst - Contact Centre (ref DM4302)

Business Analyst, Financial Services
Multi Channel Contact Centre Project
Interim, 6 months,
Canary Wharf,
up to £400 per day, 
Immediate start

Deadline:  5pm 27th November

Role Summary 

Our sister company, B2E Consulting, immediately requires an interim business analyst with experience of Multi-Channel Contact Centre process design and implementation to work with a Financial Services client on the definition and design of a new Contact Centre. 

Details 

The Business analyst will work with the existing Business Analysis team to: 

* Help inform what good looks like in terms of Contact Centre process implementations

* Document requirements

* Ensure smooth transfer of contact centres to the optimized model

* Provide QA activity to the requirements gathering work going forward 

The above will be supported by performing: 

* An assessment of the Consumer Contact Centre strategy

* Identifying and defining contact management functionality to improve customer satisfaction      within the contact centre

* Identifying solutions to improve quality and performance of the contact centre

* Business process optimisation of contact centre processes

* Assessment and definition of structured and actionable insight from the contact centre

Key skills and Requirements

Mandatory 

* Strong experience of Build and Process Design in Contact Centres handling complex queries through multiple Contact Channels (ie chat, phone and social media integration)

* Strong Business Analysis Skills around Requirements Gathering, Solution Design  and Process Optimisation

* Demonstrable experience of Best Practice Designs in Multi Channel Contact Centres

 Desirable

* Financial Services Experience

 

 

FILLED Recent Graduates Required (DM4300)

Recent Graduates Required

Summary 

Our consulting company has a client who need to create a temporary Customer Services team to help their clients use a new computer system. 

The Customer Services Team will contact clients and talk them through the process to interface with the new system.  They will help ensure the quality of the data transferred and thereby the success of the system.

The project requires recently qualified graduates, looking for their first role,  with a good personality, able to work with customers. 

The project is to start immediately and is likely to continue to March 2014.  There is potential for extension.

If anyone you know is interested, please drop me an email me at david.meggitt@b2e-resourcing.co.uk ,and I would be pleased to speak to them.

FILLED Change Programme Delivery Manager, Merger, Financial Services, London (DM4299)

Change Programme Delivery Manager,
Merger, Financial Services
Interim, 6 months initially,
Canary Wharf,
Up to £800, 
Immediate Start  

Deadline:  midday Friday 8th November

Role Summary 

Our sister company, B2E Consulting, immediately requires an Interim Change Delivery Programme Manager to deliver a large (£10m+) complex Change Programme at one of their Financial Services clients, following a merger.

Details 

The primary objective of this role is to drive the changes required to the organisation (structural, procedural and cultural) and gain commitment to new working models utilising a matrix programme delivery structure and faced with immovable transition deadlines. 

The Change Delivery Programme Manager will have delivery responsibility for all aspects of the change programme, working alongside the client programme manager,  who will have responsibility for internal / external communications and stakeholder management. 

The Change Delivery Programme Manager will be responsible for the following activities:

* Delivery of change across the organisation on behalf of the business to specification and within time and budget constraints

* End-to-end delivery through the delivery lifecycle managing the dependencies and the interfaces between the projects.

* Managing the delivery of change through transition stages in a matrix programme structure

* Constructing realistic project budgets; reporting progress in line with agreed  project governance process, escalate issues as necessary

* Establishing a Steering Board Group working with the Sponsor and Accountable Executive.

* Delivering all project artefacts to agreed scope, and agreed milestones and assure quality standards using governance and review authorities as appropriate e.g. Technology Design Authority through the Delivery Team.

Key skills and Requirements

Mandatory 

* End to end delivery of large scale (£10m plus) complex change programmes, including both outsourcing and in-house delivery, through the lifecycle, to agreed cost, quality and timescales

* Experience of working in a matrix environment, taking people through structural, procedural and cultural change and gaining commitment to new models of working.

* Deep knowledge of Programme Methodologies Prince 2, MS Projects and MSP.

* A top tier Consulting background 

Desirable 

* Experience of Mergers, Acquisitions, Divestment, and Transition projects  

FILLED System Upgrade, RFP Project Manager, Financial Services (DB6162)

Systems upgrade, RFP Project Manager (DB6162)

Financial Services

6 months,

Canary Wharf,

Market Rate,

ASAP start  

Deadline for response:  By 5 pm Wednesday 6th November.

 

Role Summary 

Our sister company, B2E Consulting, immediately requires an interim consultant with experience of shaping and managing RFP processes for £10m+ systems initiatives to work with one of their Financial Services clients. 

Context 

The client's current platform holds daily UK and European trade data, and handles 10-20m transactions on a daily basis.

Certain components of the system are due for renewal, and additional volumes (up  to 70m transactions per day) anticipated from forthcoming regulatory changes (MIFR II and MAR) mean that a material platform upgrade is required.

The proposed solution to this is to select an external partner to simplify the platform to increase performance and capacity and provide a scalable platform for the future regulatory functional changes.

This project is in the inception stages and the client is aiming to select a partner to work with.

In the short term, the client requires a project manager to be accountable for delivery of the RFP process and certain aspects of project initiation.

NB. The main components of the current platform are Oracle 10g databases, Cognos for reporting, Oracle WLS for middleware and Oracle OWB for the ETL, and the upgrade is expected to take 18-24 months.

Role Objectives 

* Define the platform simplification RFP approach and plan, and agree with business & project sponsor group

* Create the RFP documents, facilitating inputs from different parties and ensuring document is integrated, coherent and has clear requirements

* Manage the RFP issue and response process, specify decision making criteria and deliver a decision amongst the business & project sponsor group

* Project manage the RFP process in an manner appropriate for a initiative of this type and size - (define plan, report on progress, manage stakeholders, facilitate inputs from the working group, deliver artefacts and observe appropriate governance processes

* Facilitate inputs into the next year planning process for the platform simplification initiative

* Develop thinking on key elements of the project Idea/Start up stage: shape of client team in initial stages, match of potential resources to roles, support evolution of the technical approach.

Key Skills and Requirements

The successful candidate will need to demonstrate the following skills and experience: 

* Significant proven experience of shaping and managing RFP processes for £10m+ systems solutions

* Experience of the project Idea/Initiation phases (shaping of plans, project approach questions, initial business case development, shaping project budgets, setting up and running governance processes etc.)

* Experience of working with a high volume (15+ millions of daily transactions) transaction systems

Advantageous 

* Technical understanding of the Oracle product set of ODI, Exadata, Exalytics