FILLED (ref # DB6107) Service Delivery Manager

Service Delivery Manager
Interim, 6 months +
South West London
Up to £550 per day

Role Summary

Our client operates a Global Learning Operations Function which mobilises over 1300 classroom events across 30+ countries. They require an interim Delivery Manager firstly to manage a team of approx 20 learning session co-ordinators based in UK and USA, and secondly to improve efficiency around the administration of these learning programmes.

Deadline: Due to the immediate requirement the deadline for responding to this role is 5 pm Tuesday 18th October GMT. Responses received after this deadline will miss the initial submission and will only be considered if further applications are required.

Role

The Delivery Manager's responsibilities include:

* Ensuring that the team is appropriately resourced & trained to support all classroom events throughout the year.
* Focusing on efficiency & therefore utilisation of resources to ensure maximum productivity, and ensuring all synergies across curricula are maximised.
* Putting in place clear quality control systems to ensure that administrative tasks are conducted efficiently and consistently
* SLA, performance measurement and management reporting to business stakeholders
* Daily management of the administrative team covering all aspects of development, coaching, training, and professional development .

In addition to the operational service delivery aspects of the role, there is a requirement to improve existing processes and approaches to provide a more efficient, seamless and consistent administrative function.

Key Skills and Requirements

The following skills and experience are mandatory:

* Experience of managing dispersed teams in an administrative environment (e.g.
Shared service, outsourcing/off-shoring teams)
* Demonstrable experience of improving processes and operational performance in a service delivery environment

Service delivery experience gained in a Learning environment would be advantageous but is not essential.

FILLED (ref # DB6106) MIS Project Manager, Global Learning Programme

MIS Project Manager,
Global Learning Programme
Interim, 6 months +
South West London
Up to £550 per day

Role Summary

Our client requires an interim IT Project Manager to work within its Group Learning Function to define its future reporting requirements, and then design and build the processes and systems required to implement this reporting suite.

Role

Responsibilities include:

* Define reporting requirements via extensive liaison with stakeholders inside the Group Learning function and across the business
* Design proposed reporting suite, processes / procedures, and system impacts
* Identify enhancements required to existing reporting tools used by the function
* Managing the 3rd party supplier accordingly across the system development lifecycle
* Overseeing all aspects of implementation (communication, procedural impact, publication)

Key Skills and Requirements

The following skills and experience are required:

* Top tier consulting background
* Full project lifecycle experience of implementing MIS solutions, preferably across a regional / global organisation
* Full systems lifecycle experience

Experience of developing and implementing reporting solutions within a learning / training environment would be advantageous.

FILLED (ref # DB6015) Transition Project Manager, Global Learning Programme

Transition Project Manager, Global Learning Programme
Interim, 6 months +
South West London
Up to £500 per day

Role Summary

Our Global client requires an interim consultant to work within its Group Learning transition team to support the onboarding of a number of training programmes into the business and improve the way in which training / employee data is captured and used.

Responsibilities include:

1) Programme on-boarding:

* Creating and maintain key project deliverables (status report, plan, SharePoint site, risk register) for each transition project
* Working with business stakeholders to define transition requirements and engaging appropriately
* Defining and implementing communication and training /procedural activities required to support the transition
* Supporting handover of training programmes to business as usual teams

2) Data quality improvement:

* Establishing training data requirements across the Group Learning function
* Understanding existing sources of training data within the organisation
* Defining initiatives to improve training data quality

Key Skills and Requirements

The following skills and experience are required:

* Top tier consulting background
* Previous experience of developing or delivering training programmes or LMS initiatives
* Strong business analysis / data gathering / Project Management skills

FILLED (ref DM4179) IT Service Desk Roll Out - German Speaker, Munich-based

IT Service Desk Roll Out Consultant
Interim, 3 months,
Munich Based
£500 per day plus expenses,
Immediate start

Role Summary

Our client is a well established niche consulting company with a long term relationship with a Global IT outsourcer. The Global Outsourcer has a new IT Service Desk project and needs an experienced consultant to join the team based in Munich. Fluent German is required.

The project requires a response tomorrow 6th October 6PM. CV's received after this time will not be considered initially.

Details

This role will report directly to the overall Programme Manager responsible for transitioning the end client into the Global Outsourcer's infrastructure. The end client has around 10,000 users distributed around the world. The project will set up and improve service level management by re-engineering processes and ensuring that robust reporting is in place.

Key skills and Requirements

* IT Outsourcing experience including Service Desks
* ITIL experience would be valuable
* IT Support Process Improvement
* Fluent German Speaker

Logistics:

Duration: 3 months initially
Location: Munich
Rate: £500 plus business expenses
Start Date: Immediate