FILLED Online Retail IT Services Manager (ref DM4247)

Online Retail IT Services Manager
Interim, 6 months,
London, Up to £550,
Immediate Start

Role Summary

Our client is looking for an experienced Interim IT Services Manager to run a recently launched Online Service for a major UK retail brand.

This role requires leading a team of 15 staff and two third party relationships.

Candidates will need to be very experienced in Online Retail Service operations

Deadline:

The deadline for this role is 12 noon on Friday 22nd March. Applications received after this time are unlikely to be accepted

Key skills and Requirements

* Experience in IT Service Management in Online Retail Systems is essential

* Strong technical knowledge and ability to plan, coordinate, direct, and design IT-related activities.

* Good leader with People and Project Management skills, able to provide administrative direction and support for daily operational activities of the IT department

FILLED Contact Centre BA (with opportunity to go permanent) (ref DM4246)

Contact Centre BA,

Interim (with opportunity to go permanent),
Watford based,
Up to £500,
immediate Start

Deadline:  Tuesday 19th March 10am

Role Summary

Our client is a Retail business embarking on a Programme to centralize its Debt Collections teams around a new Call Centre This involves changes to its IT Systems and Telephony as well as new ways of working in the organization. This is an important initiative for the business in interacting with its clients

They are looking for a Business Analyst to provide high quality business process analysis in support of this Programme.

The Business Analyst is responsible for ensuring that the business and process requirements for the project are fully investigated and documented using structured methodologies.

Experience in analysis around Debt Collections or Contact Centres would be a big advantage.

This role is Interim with an opportunity to go Permanent

Details

The activities to be undertaken by the Business Analyst include:

* Identifying efficiencies and enhancements to the customer experience.
* Analysing and producing comprehensive and accurate business process requirements
* Performing gap analysis to proposed solutions
* Acting as the liaison between project teams, business users and stakeholders
* Making decisions regarding matters of functionality or scope,
* Ensuring that any solutions are specified in-line with business expectations

Key skills and Requirements

Mandatory

* Significant experience in Business Process Analysis and Process mapping (physical, system, transactional)
* Experience of Strategic/Tactical Change gained in a retail environment
* Experience of Contact Centres (ideally debt collection)

Desirable

* Experience of six sigma or equivalent lean methodologies.

FILLED System Project Manager (ref DM4245)

System Project Manager

Interim, 6 months initially,
Competitive Rate,
London,
March start

DEADLINE:  10am Wednesday 13th March
Role Summary

Our client is a Financial Services Organisation which is consolidating activities from another organization. This will involve the migration of Systems Data and Documents into a new CRM system. New Processes onboarding clients will result in changes in up to seven core Systems.

The specific requirement is for a Systems Project Manager, with responsibility for Budget, Planning, Reporting, Tracking, and Resources for delivery of the necessary changes to the core systems.

Details

The main activities included in this role are:

* Raising Project Initiation Document
* Developing Project Plan
* Raising change requests on other systems
* Weekly reports

Key skills and Requirements

Mandatory

* Excellent Project Management and Stakeholder Management Skills
* Good understanding of Scheduling and managing changes to live Systems
* Good understanding of interface testing (Salesforce.com interface experience most relevant)

Desirable

* The client is the FSA and knowledge of their systems ( Tardis and Gabriel) would be an advantage.

FILLED Data Migration Project Manager (ref DM4244)

Data Migration PM,
Interim, 6 months plus extension,
Competitive Rate,
London
March Start

Role Summary

Our client is a Global Financial Services Organisation which is consolidating systems and data from another organization. This will involve the migration of systems data and documents into interim and go live systems in September 2013 and April 2014.

The specific requirement is for a Data Migration Project Manager, with responsibility for Budget, Planning, Reporting, Tracking, and Resources. This could potentially be a large piece of work requiring strong Data Migration and Project Management Skills.

Details

This role includes the following activities:

* Data Migration Strategy
* Data Migration Plan
* Data Migration Weekly reports
* Specific papers as requested

Key skills and Requirements

Mandatory

* Experience of Data Migration between different systems
* Understanding of Databases and Data Cleansing
* Strong Project Management Skills

Desirable

* Experience of migration following a merger
* Knowledge of Salesforce.com data loading