FILLED (ref # TM5027) Prog Manager - Government

Programme Manager - Organisation Change
Central Government
Interim, 3 - 6 months, London Based
£ good per day, 19 Sept start

Role Summary

Our client is a Government Department running a unique and high profile project that has a significant organizational and commercial transformation at its heart.
The project will impact around 500 civil servants and involve private sector investments.

The client is looking for a programme manager to take over responsibility for guiding the programme to a successful conclusion over the next 4 months or so. The programme is already separated into 6 work streams with project managers in place.

Good progress is being made but there is a need for someone to draw all aspects of the programme together to manage stakeholders and ensure appropriate progress is being made.

Key skills and Requirements

* Extensive experience of leading Business/Organisational Transformation Projects
* Experience of organisational change within Government
* Senior stakeholder management at the highest levels (Minister/CXO)

FILLED (ref # TM 5027) Director of Operations - BPO

Director of Operations (BPO)
Permanent, Client Based
Immediate start

Role Summary

Our client is an innovative Business Process Outsourcing company with a focus on the Legal Sector. The company has enjoyed considerable venture capital investment over the last few years and has identified a substantial untapped UK and global market for its services.

This is a Director level appointment for someone with extensive knowledge and experience of running a Business Process outsourced operation.

Role Details

The primary focus of the Director of Operations role is to be responsible for service delivery for all clients - focusing on the first founder client initially. You will create and run a delivery organisation, both where staff transfer is involved and where it is not, to ensure clients receive the service for which they contracted.
This will include day-to-day management of the delivery organisation, problem resolution, working with the Director of Change to implement Lean/Six Sigma programmes to improve efficiency and accuracy of service delivery. You will also be involved in business development activities for new client prospects, especially confirming the deliverability of solutions designed for new clients.

Key skills and Requirements

* 5 + years successful track record in BPO operational management
* Determination and persistence to organise BPO operational delivery and continuous improvement programmes to the highest standards
* Readiness to adopt a "hands on" approach within a growing organisation
* Ability to lead, enhance the skills, coach, motivate and balance the needs of Operations management team members

FILLED (ref # DB6096) Change Management Consultants

Transformational Change Consultants
UK ERP Consultancy
Permanent
Various levels
Competitive package

Job Summary

Our client, a global provider of ERP-related consultancy services, is looking for Transformational Change consultants at all levels to join its rapidly expanding UK consulting practice.

Job Role & Responsibilities

Working as part of the UK consulting team at project sites, you will be responsible for:

* Defining and shaping business readiness activities to support change programmes (e.g. communications, training, organisation design, stakeholder management, business engagement, change readiness and culture change interventions).

* Delivering quality change management activities, within agreed timescales, to achieve required outcomes on large transformation projects.

* Measuring and reviewing progress of deliverables and outcomes in a timely manner with teams and clients.

* Engaging with key stakeholders to help prepare them for change.

* Working within a mixed team of consultants and clients ensuring they all understand key drivers for change.

* Coaching client change staff in change management activities.

Skills/Knowledge/Experience Required:

Mandatory

* Extensive Business Consulting experience gained at a Top Tier management consultancy

* Change management experience in technology-led change management programmes from design through to implementation and review (ideally on ERP or CRM programmes).

* Business Process content knowledge in Finance, HR, CRM or Supply Chain.

Desirable

* Change management experience in SAP / Oracle ERP environments

FILLED (ref # TM5026) Process Improvement Consultant

Process Improvement Consultant for Global Retailer
Interim, 3 months,
W. London Based
12 Sept start

Role Summary

Our client is a high profile global retailer with a small but growing licensed business.
To assist the effective growth of this business there is a need to review and improve the business processes that underpin the operation.

The project requires a consultant with business process re-engineering experience able to analyse and understand the AS-IS state and orchestrate a process to bring consensus around a TO-BE state that will improve operational effectiveness.

Details

This role contributes to the success of the extended licensing project by mapping out the existing Licensed Store Development Process (As Is), identifying process improvements that can be immediately implemented, then mapping out the planned Licensed Store Development Process incorporating outsourcing (To Be), identifying process improvements as necessary and to include process maps, and manuals for both internal training and external client communication and training and communications as required.

Key skills and Requirements

* 5 years plus solid Business Analyst experience in retail ideally in store development or supply chain teams
* Demonstrable experience in leading process mapping projects
* Strong demonstrable focus on achieving results

FILLED (ref # DM4173) Change Manager for Business Tranformation

Change Manager for Business Transformation
3 months initially
South East London Based
Up to £550 per day
Immediate start

Role Summary

Our client is a Media Business undergoing a 5 Year Transformation Programme to move away from bespoke systems and introduce off the shelf packages to manage their business.

They are looking for a Change Manager to work with the Change Team to introduce new systems to the business and get them adopted.

Details

The Change Manager role is a generalist Change role reporting to the Head of Change Management as part of the Change Team.

Initially they will be working on a Project to replace the Scheduling System for their Production Activities. Following this they will be working on other projects as required.

They will be responsible for the following activities:

* Defining the new organisation, operational principles, structure and role definitions
* Change impact analysis to understand how the new technology will impact people, processes, facilities, skills and knowledge.
* Running and documenting senior stakeholder workshops.
* Minimising disruption to the business, managing business risks and ensuring people are prepared for change.
* Supporting the Project Manager in the communications and business engagement plan

Key skills and Requirements

* Broad experience of Change Management including OD, Impact Analysis Business Engagement Planning and Communications
* Good understanding of IT related change and experience of implementing new systems.
* A Self Starter able to work independently

Logistics:

Duration: 3 months initially
Location: South East London
Rate: Up to £550
Start Date: Immediate

FILLED (ref # DM4172) Telco Billing System Consultant

Billing System Consultant
Interim, 12 months,
Based in Continental Europe,
£650 per day, Immediate Start

Role Summary

Our client is a Telco Provider who have outgrown their current billing system and are looking to replace it. They require a Consultant to manage this replacement system Project.

Details

The role is to replace the current Business to Business Billing system in a Telco Provider. This is not a high volume system but requires a consultant who can manage the project at a high level within the organization from start to finish.

The Role involves overseas travel to Continental Europe.

Key skills and Requirements

* Experience in the Telco Industry with Billing systems
* Strong Project Management and Stakeholder Management Skills across the full life cycle of a system implementation
* Top Tier Consultancy experience, Ex Big 5 preferred.

Logistics:

Duration: 12 months
Location: TBC but Continental Europe likely, must be able to travel
Rate: Target Rate
Start Date: Immediate.

FILLED (ref # TM 5024) IT Driven Change Manager

IT Driven Change Manager
Interim, 3+ months,
London Based
Immediate start

Role Summary

Our client is a Global Professional Services Firm with 27 offices in 19 countries. They have recently implemented a Learning Management System and want a project manager able to help them increase systems usage and success.

The successful consultant will have worked for a recognised management consultancy and have at least 8 years experience managing small teams helping clients to use technology.

Key skills and Requirements

* Track record of helping clients to use technology
* Learning management system experience would be a big advantage
* General project and change management consulting skills gained in a 'Big 5' Firm

FILLED (ref # DB) Finance BPO Project Manager

Finance BPO Project Manager,
Finance Shared Service Programme
Interim 3-6 months ,
Central London,
£525 per day

Job Summary

Our global client is in the midst of a Financial Shared Service initiative designed to optimize its financial accounting processes (AP/AR/GL).
They immediately require an interim Finance BPO project manager to lead the completion of this project by transitioning the financial operations of the remaining countries into the new Finance Shared Service Centre situated in India.

Role overview and key responsibilities

Reporting to the Global Head of Shared Services, the consultant will work with an internal team of finance SMEs across multiple countries and with a 3rd party offshore outsourced provider.

Key responsibilities and activities:

1) lead and co-ordinate the effort to complete transition of accounting processes to an offshore shared service centre

2) work collaboratively across process teams of the offshore shared service organisation and internal accounting SME's; organise, chair and minute regular project team meetings as necessary

3) manage delivery of the project, including budgeting, planning, issue resolution/escalation and stakeholder management

4) ensure that the overall business case and the desired objectives are delivered

5) produce regular progress reports/updates to senior management and key stakeholders

Required Skills & Experience

Mandatory


* Project Management experience in transitioning financial processes into shared service centres
* Experience of managing geographically dispersed teams involving clients, contractors, and 3rd party suppliers
* Evidence of building strong relationships with demanding internal customers and 3rd party suppliers, setting up SLAs etc)

Desirable


* Business Process Optimization experience / accredition (e.g. Six Sigma)
* Project management qualifications (e.g. MSP, PMP, PMI, Prince 2)
* Financial / Accounting background / qualifications

FILLED (ref # DM4171) Enterprise IT Architect - Utility Company

Enterprise IT Architect for Utility Company
Interim, 6 -12 months,
Reading Based
Competitive Rate,
Immediate start

Role Summary

Our client is a Utility Company which is largely dependent on information technology to drive the effectiveness and efficiency of the business. In so doing it is critical that is holds a holistic view of the organization's IT strategy, processes, information, and information technology assets.

They are looking for an Enterprise IT Architect to work with the Business, IT leadership and subject matter experts to use their knowledge and ensure that the business and IT are in alignment.

The Enterprise IT Architect will link the business mission, strategy, and the processes of the organization to its IT strategy, and document this using architectural models that show how the current and future needs of the organization will be met, in an efficient, sustainable, agile, and adaptable manner.

Details

The role holder will be responsible for the following activities:

* Ensuring the IS strategy remains current and in line with evolving business requirements
* Owning the company's Enterprise Architecture framework for Development
* Defining the process and participating in design assurance reviews within the business
* Championing the use of the TOGAF Architecture Framework.
* Managing a team of Technical Architects
* Co-ordinating business application activities, information, infrastructure and security architecture teams to ensure alignment with the Enterprise Architecture Framework
* Integrating inputs to the IT strategic planning process to ensure the development of forward technical plans aligned with business expectations

Key skills and Requirements

* Extensive experience of Enterprise IT Architect roles in a large company.
* Extensive experience of IT Architecture within an SAP environment
* Experience of using TOGAF to develop the Enterprise IT Architecture

Logistics:

Duration: 6-12 months
Location: Reading
Rate: Competitive
Start Date: Immediate