FILLED (ref # TM 5027) Director of Operations - BPO

Director of Operations (BPO)
Permanent, Client Based
Immediate start

Role Summary

Our client is an innovative Business Process Outsourcing company with a focus on the Legal Sector. The company has enjoyed considerable venture capital investment over the last few years and has identified a substantial untapped UK and global market for its services.

This is a Director level appointment for someone with extensive knowledge and experience of running a Business Process outsourced operation.

Role Details

The primary focus of the Director of Operations role is to be responsible for service delivery for all clients - focusing on the first founder client initially. You will create and run a delivery organisation, both where staff transfer is involved and where it is not, to ensure clients receive the service for which they contracted.
This will include day-to-day management of the delivery organisation, problem resolution, working with the Director of Change to implement Lean/Six Sigma programmes to improve efficiency and accuracy of service delivery. You will also be involved in business development activities for new client prospects, especially confirming the deliverability of solutions designed for new clients.

Key skills and Requirements

* 5 + years successful track record in BPO operational management
* Determination and persistence to organise BPO operational delivery and continuous improvement programmes to the highest standards
* Readiness to adopt a "hands on" approach within a growing organisation
* Ability to lead, enhance the skills, coach, motivate and balance the needs of Operations management team members