FILLED Systems Support Operating Model Analyst (ref DM4263)

Systems Support Operating Model Analyst
Interim, 3 months initially,
Canary Wharf,
Up to £500,  Immediate Start

CV Submission deadline:  2pm Wednesday 5th June 

Role Summary 

Our Client is a Financial Services Organisation which is introducing new software to manage interactions with their clients. 

As part of the integration of the software they are looking for a Business Analyst to help them with a revised Systems Support Operating Model.  This will require understanding the existing Support Model and assessing how it should be changed to manage the new situation.

There are a number of different users within the business which have different requirements that the Business Analyst will have to pull together.

Details

* To define the operating model for the Support Centre including:

    -  IS Systems support operating model
    -  Business Systems support operating model 

* To define the Operational Support Processes and KPI's

*  To define the Roles and Responsibilities and Resource Profiles

*  Working with the different divisions in the organisation to define the approach and timescales for implementation

*  To engage with the rest of the programme to ensure the operating model is operationalized      effectively

Key skills and Requirements 

* A strong IT and Business Analyst with experience of developing operating models

* Experience of IS Systems support  with ITIL v3 qualification

* Exposure to Software as a Solution (ideally using Salesforce)