FILLED (ref # DM4211) Process Improvement Analyst - Legal

Process Improvement Analyst - Legal,
Interim, 3 months, London Based,
£300 per day, Immediate start

Role Summary

Our client is a leading global Legal Firm undergoing significant change to adapt to the ever demanding needs of their clients. They have decided to establish a Legal Support Centre (LSC) and need a Process Improvement Analyst to support the Project Manager and Process Development Manager during the initial 3 months of the project. The successful candidate is likely to have previous process improvement experience within the Legal Industry.

Details

This role includes the following activities:

* Support Project Manager & Process Development Manager in carrying out engagement regarding requirements of a future LSC service.

* Working with LSC representatives to develop 'as-is' process maps for current LSC operation, identifying weaknesses/improvement opportunities, and (working with ITcontacts) identify technology implications to be considered as part of service/supplier selection. This activity would be overseen by the Process Development Manager.

* Support the Process Development Manager in running process workshops to design/validate 'to be' processes, in order to be able to deliver each service (as confirmed with Project Board/key stakeholders) and run an effective and efficient operation, with a particular focus on ensuring data security for our clients.

* Document workshop outputs and co-ordinate revisions to 'to be' process designs and creation of final versions for implementation.

* Co-ordinate the creation/agreement of supporting service levels, performance measurement and reporting.

* Support Project Manager and Process Development Manager in developing recommendations for implementation of changes.

* Develop Change Impact Assessment (CIA) with Project Manager and HR for review and sign off by team/key stakeholders.

Key skills and Requirements

* Process Improvement Experience
* As-Is mapping
* Run Process Improvement Workshops
* Experience within Legal Industry