FILLED Communications Consultant, 4 months, Canary Wharf Based, Up to £525 per day, Immediate start

Communications Consultant - OD Project

Interim, 4 months,

Canary Wharf Based,

Up to £525 per day, 
Immediate start


Application Deadline:   9.00 am Monday 19th May.

Our sister company, B2E Consulting, immediately requires a Communications Consultant for a Financial Services Organisation.

The Client is setting up a Learning Academy and the role revolves around planning and delivering the communications for the Academy, the development of the Prospectus, and the organisation of a Career Fair

The activities to be covered in this role are:

* Defining a communications approach for the Academy

* Making sure this is aligned with other HR Communications

* Working with an external branding agency to produce the Academy prospectus

* Writing communications associated with the Academy

* Helping to organise an internal careers fair

* Working closely with internal communications to ensure the comms are aligned with branding and communication principles

Key skills and Requirements

* Experience in creating and delivering internal  communications strategies and plans and managing 3rd party suppliers to bring about organisational change

* Expertise in Communications in the context of career development and improvements to learning throughout the organisation

* Top Tier Consulting Background

FILLED: IT Service Manager, 12month fix term contract, Watford Based, £50,000 to £60,000, Immediate start

IT Service Manager

Fixed Term Contract,

12 months,

Watford Based,

£50,000 to £60,000,  Immediate start

Application Deadline:    5 pm Friday 16th May.

Role Summary

Our client is a fast growing Retail Business with around 300 stores.

They are looking for an IT Service Delivery Manager who will be responsible for the IT Service, which is delivered through a portfolio of internal and third party providers.

Details

The IT Service Manager will be responsible for the management of the performance  of 10 first line support staff (service desk team), ensuring there is adequate levels of cover and that service levels are achieved or exceeded.

Other activities required in this role are:

* Act as the primary point of contact and ensure incidents, requests, changes and problems are logged and managed within agreed time frames

* Manage, remediate and escalate problems to bring about resolution.

* Manage service provider services and communicate with the wider business community to meet the contracted deliverables.

* Identify opportunities, and implement improvements to the overall Service, including defining appropriate means to measure their success.

* Undertake new supplier reviews and set-up where required.

* Train, coach and mentor Senior Service Desk Analyst

* Provide weekly Reporting of KPI's and trends

Key skills and Requirements

* Demonstrable experience of supplier management and third-party service providers within an IT Service environment.

* Leadership  experience in IT Service delivery, with the skills to drive thebest out of a busy IT Service environment.

* A track record of introducing new solutions, repairing broken processes and moving to operational excellence

* ITIL foundation accreditation

Interested?

If this role is of interest to you, please send me a recent CV by return email to roles@b2e-resourcing.co.uk, stating:

* your target salary for the role

* your availability

* your specific relevant experience, as outlined in [Key Skills and Requirements] above

FILLED:IT Service Manager for Benefits and Pensions Company, London Based, IT Service Centre Manager,

IT Service Manager for Benefits and Pensions Company

PERMANENT

London Based

IT Service Centre Manager

£50,000 Plus 20% Bonus.

Role Summary

Our Client is a small growing software company providing a hosted Financial Services platform to its customers.

The Software Support team is responsible for 1st and 2nd Line Support.  Their responsibilities include handling queries and issues from their Clients, triaging those queries and issues, assigning selected issues to the separate Resolution team, reporting progress back to the client and managing Service Levels.

They have a requirement for a Service Centre Manager who will be responsible for  the operational management of the service.  They will manage and coach the current software support team to a greater level of effectiveness and be responsible for  implementing new tools and procedures to the operations.

Details

This role requires an experienced individual, capable of leading, managing and transforming a team delivering the day to day service, whilst simultaneously analysing, improving, and implementing changes to the operations of that team.

The activities for this role will include:

* Managing 3 service centre staff, agreeing daily priorities for work packages and ensuring team work effectively

* Monitoring, analysing and making continuous improvement of the service support  process

* Being responsible for the selection and implementation of an automated service  support system

* Meeting agreed service levels at a low cost and establishing certainty in delivery commitments

* Ensuring that internal and external communication is maintained

* Simplifying and driving efficiencies into the client support process.

Interested?

If this role is of interest to you and you are based in the UK, please send me a recent CV by return email to roles@b2e-resourcing.co.uk stating:

* your target package for the role

* your availability

* your specific relevant experience

FILLED: Senior QA Test Analyst for Financial Services Company PERMANENT, City Based, up to £39,000 plus 10% bonus.

Senior QA Test Analyst for Financial Services Company

PERMANENT

City Based

up to £39,000 plus 10% bonus

Role Summary

Our Client is a small growing software company providing a Financial Services platform to its customers.

They are currently looking for a hands-on QA Senior Testing Analyst to manage the existing workload for the company's software applications.

The candidate will also decide on and implement suitable improvements to the testing environment.

Details

This role requires the following activities:

* Developing testing strategies and creating thorough test plans containing all critical test scenarios  based on user requirements

* Identifying, implementing and maintaining appropriate test documentation tools for all testing      activities and reporting

* Setting out detailed procedures, version management, sign off/handover authorities, structured walk through and standards

* Executing test scripts, recording      test results and documenting and tracking defects

* Managing own work schedule and reporting progress to solution delivery managers

* Instructing and liaising with      developers and production management

* Providing structured management and education to junior testers




Interested
If this role is of interest to you, please send me a roles@b2e-resourcing.co.uk recent CV at :
* your target package for the role
* your availability
* your specific relevant experience

FILLED: Senior BA, Payments and Complaints Project, Interim, 4 months initially, Watford, Up to £500 per day, Immediate start

Senior BA
Payments and Complaints Project
Interim
4 months initially
Watford
Up to £500 per day
Immediate start


Application Deadline: Wednesday 7th May 12pm


Role Summary
Our client is a fast growing Retail Business.


They are looking for a Business Analyst to work on two projects - the Payment Provider and Complaints projects - as part of the ongoing growth of the Business.


The Payment Provider Project requires moving to a new provider of payment services while the  Complaints project requires implementing a Complaints system to be fully compliant with new FCA regulations.

Key skills and Requirements

* At least 15 years experience of Business Analysis with some of this ideally gained in a Top Tier Consultancy Firm

* Experience of Requirements Gathering, Structured Business Analysis Tools and Techniques, Benefits Realisation and Change Management.

* A demonstrable record of successful delivery of tangible business benefits.

* Educated to Degree Level from a good university