FILLED TOM Business Analyst, Salesforce Programme (ref DB6150)
TOM Business Analyst,
SAAS Implementation
INTERIM 3 months +,
Up to £500 per day,
Canary Wharf
Role Summary
Our client, a Financial Services Regulator, requires a
business analyst with TOM expertise to
define the operating models for the organization around a new multi-channel
contact centre implementation.
Application deadline:
5pm Tuesday 6th August.
Role & Responsibilities
The TOM business analyst will work with different areas
of the business to define the operating model for the contact centre and all
parts of the organization that interface with it.
The scope of this work will include defining:
* as-is and definition of to-be states, where the to-be
state is not fully defined (Level 0, 1 and 2).
* gaps within the TOM and engaging with stakeholders
across the progamme to complete the definition across all releases
* changes required within existing deliverables and assisting
with the delivery of the operating model
* IS Systems & Business Systems support operating
model
* operational support processes, KPIs, & operational
criteria
* resource profiles, roles & responsibilities and
skill sets required
Key skills and Requirements
Mandatory
* Proven experience of designing and delivering Target
Operating Models, including assessments of the as-is and definition of to-be
states, where the to-be state is not defined (Level 0, 1 and 2)
* Experience in SSAS solutions (ideally Salesforce) with
legacy systems integration
* Strong business & IT focused business analyst
* Experience in Financial Services sector
* Good working knowledge of ITIL