FILLED (DM4219) Programme Relationship Manager

Programme Relationship Manager,

Interim, 3 months initially,
Competitive Rate,
Immediate Start

Role Summary

Our client is a Global Manufacturer operating in most major countries. They are introducing a new Target Operating Model (TOM) to the group, part of that requires the introduction of a common single ERP Template across the group.

They have engaged a major IT Company to provide the technical resource to help design, build and deploy the ERP component of the TOM. Overall this is a multi million pound contract spanning several years.

They are looking for someone to help manage the IT Services contract and to build the capability within the organisation to manage and optimise the TOM Programme.

This will be a high level consultant able to hold the organization and the IT Services Partner accountable for the delivery of the new TOM and the ERP Template.

The role will report internally to the Global Programme Controller.

Details

This role includes the following activities:

* Design the processes to hold the IT Company to the delivery of the contract

* Establish "rules of engagement" with the IT Company so there are mutual expectations on how this will be achieved.

* Document and clarify the process and delegated authority for the operational management of the contract

* Calling off resources

* Approving timesheets

* Dealing with change requests

* Preparing a training programme for staff and IT Company management so that there will be a shared understanding of how the contractual and operational aspects of the contract will be managed.

* Develop a plan for a coaching and development network to build this capability within the programme organisation.

* Develop performance objectives for the programme team around management of the contract.

* Ensure performance against those objectives are being appropriately assessed.

Key skills and Requirements

* Senior Big 5 Consultant, probably "Partner" Level or former Board Level Executive

* Someone with experience of managing large IT Programmes as a Consultant and who can act as a poacher turned gamekeeper.

* Someone with experience of Bid Structures and Contract Management who can also build the internal capability to manage the Contract