FILLED: Contact Centre IVR Technical Project Manager (DB6217), 6 months+, South East England / M3, £600 per day, ASAP Jan Start
Contact
Centre IVR Technical Project Manager (DB6217)
Interim, 6
months+, South East England / M3
Approx. £600
per day, ASAP Jan Start
Our client, the UK division of a global telco,
immediately requires a Technical Project Manager with Contact Centre and
IVR expertise to deliver the next phase of a project to introduce IVR and
virtualisation into its contact centre systems across the UK.
This role is all about the technical project
management and delivery of the 3rd party systems integrators and internal voice
development teams to deliver the next phase of the contact centre programme.
Expected Start: 12th-19th January.
Role Purpose
This role
operates within the client's Technology Transformation Programme responsible
for delivering technical and infrastructure improvements to support new and
existing products and services.
The
Technical Project Manager will report directly to the Lead Systems Integration
Manager.
Key Accountabilities:
Primarily
responsible for all technical and non-technical project deliverables within the
scope of the project. Key activities:
·
Responsible for ensuring project technical deliverables arrive within
agreed scope, quality, timelines and cost using project management tools and
methodologies
·
Preparation of timely status reports for own and managed work streams
·
Stakeholder management through effective communication with technical
and non-technical stakeholders and participation in project change boards
·
Work with a number of multiple IT, supplier and readiness teams to
ensure that the proposed solutions can be delivered, identifying support
mechanisms that will need to be extended to cover new functional areas
·
Work closely with individual development, support and operational
teams to ensure the planned changes are understood, tracked and implemented in
a timely and controlled manner
·
Ensure that all changes to systems are appropriately tested before
they are transitioned to the live environment, and that individual defects are
identified, prioritised and driven to conclusion.
Key Skills
and Requirements
Mandatory:
•
Technical delivery of complex large Contact Centre IVR integration
projects
•
Full lifecycle Technical Project Management / Delivery experience in
complex technology projects using SDLC methodologies
•
Experience of managing Tier-1 systems integrators / suppliers from
definition to delivery
•
Experience of delivering effectively in a matrixed, fast moving,
release-orientated business environment
Desirable:
•
Mobile / Telco / Broadband background