FILLED: CRM Business Analyst, EMEIA Implementation, EMEIA Implementation, EMEIA Implementation, 12 months +, Central London, Nov start

CRM Business Analyst
EMEIA Implementation
Up to £600 per day
12 months +
Central London
November Start

Role Summary 

Our global client is a market-leading producer of hi-tech communications & computer products and applications.

 

They require a business analyst to join their team to work on a programme to implement a new B2B sales pipeline process (Lead to Order) and supporting CRM system across EMEIA as part of a global rollout.

 
Role & Responsibilities:

This hands-on role reports into the CRM Project Manager and sits within the EMEIA and World Wide (WW) Sales BPR & Business Solutions function, created to manage and deliver strategic projects for the B2B Sales Function on a regional or global basis.

 

The role involves working autonomously alongside multiple areas across the organisation (e.g. functional SMEs, internal IT and 3^rd party suppliers) and the WorldWide Programme Management function that owns the design and development of the CRM solution.

 

The key responsibilities involve:

 

1. Full Lifecycle Business Analysis – defining and documenting requirements for the new B2B Lead to Order process for the EMEIA region, facilitating workshops with multiple EMEIA stakeholders to gain consensus, liaising with global IT, mapping and designing new processes, planning, creating and running test scripts and UAT
    
2. Project Management Support– working with the CRM Project Manger defining project roadmap/ scope/ deliverables/ budget/ resource requirements, managing risks / issues / dependencies, co-ordinating activities across the functional /IT/ vendor teams, communicating status
    
3. Stakeholder Management - actively managing a functionally and geographically diverse set of stakeholders to ensure consensus and maintain focus

Key Skills and Requirements  

The following experience is mandatory: 

• Recent BA experience implementing CRM solutions at a regional or global level (ideally in a B2B sales environment)
• Strong knowledge of the Sales Pipeline process (Lead to Order)
• Experienced in operating autonomously across multiple teams in a matrixed, ambiguous corporate environments to deliver result
• End-to-End project lifecycle experience demonstrating well-rounded Business Analysis skills
• Business focused, but with an appreciation of the technical / systems considerations involved in building corporate solutions  

 In addition to this, the following would be advantageous: 

• Experience of working with Sugar CRM
• Business Analysis or Project management qualifications (e.g. Prince2, ISEB, MSP, ITIL)

Please apply at roles@b2e-resourcing.co.uk