FILLED: INTERIM (ref #DB6068) Solution Centre Operations Manager

Summary

Our global client has recently set up a central design and development organization, called The Integration Solutions Delivery Centre (ISDC), to help deliver enterprise systems solutions more efficiently across its businesses.

They immediately require an interim demand and control manager to oversee the operational running of the ISDC to meet its delivery requirements, taking over from the current incumbent who is shortly going on maternity cover.

Deadline for responses

5 pm Friday 17th December. Responses received after this point may be considered, but will not be included in the initial shortlist sent to the client.

Role and Responsibilities

Reporting directly to the Director of the ISDC, and with 4 direct reports, the Demand & Control Centre Manager has responsibility for:

* Customer engagement - Developing and maintain productive senior level relationships with ISDC customers across Enterprise Systems (principally the Project and Application Support Leadership teams).

* Project and application maintenance demand management - Managing the review of demand with the ISDC Leadership team to plan the most appropriate resource solution which maximises the utilisation of internal resources; supporting headcount planning and capability development processes.

* Project costing and internal cross charging - Managing the mobilisation and ongoing activities of the D&CC Operational Controls team to ensure that efficient and accurate costing and internal cross charging mechanisms are executed.

* Operational Performance - Implementing and managing the data gathering and reporting of operational performance indicators; establishing an appropriate governance forum to support Centre based operational reviews; identifying risk areas and ensure mitigating plans are put in to effect.

Requirements

The following requirements are mandatory for this role. Please make reference to your experience in relation to these requirements in your application:

* Demonstrable track record of success in management roles of a similar nature within an SAP led IT function of equivalent scale

* Experience of internal cross charging processes, setting up and monitoring operational KPIs and metrics

* Sound knowledge of SAP project delivery environments, preferably across geographically dispersed locations

* Excellent stakeholder management capability and can demonstrate a track record of fostering strong customer focussed working relationships

Desirable Criteria:

* Operational management experience within a shared service environment (mix of on-shore / off-shore teams)

* Experience of estimating models to size and cost project delivery teams

* Awareness of ITIL 3 processes

Logistics

Rate: Please state target rate.

Location: Uxbridge

Start: New Year

Duration: 9 months +