FILLED [ref#JS5014] Business Analyst, IT Offshoring, Global Law Firm
This role will be of interest to anyone with an interest in a Business Analyst, IT Offshoring role based in London [Canary Wharf] who is available to start immediately.
Background:
Our client is a leading global law firm. They have built their own captive offshoring centre in Delhi, and are currently undertaking the transition of a number of back-office processes to this centre, including IT.
They are looking for a Business Analyst to assist in the successful offshoring of these processes.
Role:
We are looking for a Business Analyst to work with the IT Offshoring Project Manager to identify process gaps and training needs for candidate offshoring processes, and then design & implement the "to be" processes and target organisation needed in India to ensure these processes are successfully offshored.
Responsibilities will include:
Project Management & Planning
· Provide input and updates to the IT offshore project plan, owned by the IT Offshore Project Manager
Business Process Offshoring
· Determine which IT processes are suitable for being offshored
· Design and implement "to be" processes
· Identify process gaps
· Work with IT to ensure target offshore processes are documented and benchmarked
· Provide input to determining any system requirements needed to enable the offshoring
Organisation Design
· Design and implement "to be" target organisation
· Assist in the organisation and role redesign needed to support the offshored service
· Work with IT to ensure competent [trained] resources are in place to execute the offshored processes
Training
· Identify training requirements
· Assist in the training & education of all users impacted by the changes
Change Management + Communications
· Identify the people and change management issues arising
· Under the direction of the IT Offshore PM, manage relationships with key stakeholders in IT, HR and Comms to ensure comms are planned & co-ordinated
· Work with the Comms & Change teams to ensure effective comms take place with both stakeholders of the transferred service and staff affected by the move
Service Management
· Agree KPIs: measure the existing service & work out how to measure the offshored service to ensure there is no reduction in service
· Working with IT Service Management, ensure existing support models are modified to allow the offshored service to integrate seamlessly into BAU
Specific skills/requirements:
Mandatory requirements:
· Must have prior experience & understanding of IT process mapping, and business processes reengineering
· Must have worked on a transformation project from end to end, i.e. from establishing as-is, defining to-be, design build + test through pilots to go-live & BAU
· Must have prior experience on a project that has transferred an IT service to a captive IT offshore facility, ideally based in India
Logistics:
Rate: upto £467 per day
Location: London [Canary Wharf]
Approx duration: Initially 3-6 months, with strong possibility of extension
PLEASE NOTE:
We have been given a very tight deadline to submit CVs for this role by 12noon Monday 20th October. Unfortunately, CVs submitted after that time are unlikely to be considered.
Interested?
If this role is of interest to you, please send a recent CV by return email to jim.shaw@b2e-resourcing.co.uk , stating:
1. Your target rate [please note - client has stated max rate is £467 per day]
2. Your specific previous similar experience [mapped against the three mandatory requirements outlined above]
3. Your availability for the assignment
Many thanks, Jim