FILLED (ref # DB6107) Service Delivery Manager
Service Delivery Manager
Interim, 6 months +
South West London
Up to £550 per day
Role Summary
Our client operates a Global Learning Operations Function which mobilises over 1300 classroom events across 30+ countries. They require an interim Delivery Manager firstly to manage a team of approx 20 learning session co-ordinators based in UK and USA, and secondly to improve efficiency around the administration of these learning programmes.
Deadline: Due to the immediate requirement the deadline for responding to this role is 5 pm Tuesday 18th October GMT. Responses received after this deadline will miss the initial submission and will only be considered if further applications are required.
Role
The Delivery Manager's responsibilities include:
* Ensuring that the team is appropriately resourced & trained to support all classroom events throughout the year.
* Focusing on efficiency & therefore utilisation of resources to ensure maximum productivity, and ensuring all synergies across curricula are maximised.
* Putting in place clear quality control systems to ensure that administrative tasks are conducted efficiently and consistently
* SLA, performance measurement and management reporting to business stakeholders
* Daily management of the administrative team covering all aspects of development, coaching, training, and professional development .
In addition to the operational service delivery aspects of the role, there is a requirement to improve existing processes and approaches to provide a more efficient, seamless and consistent administrative function.
Key Skills and Requirements
The following skills and experience are mandatory:
* Experience of managing dispersed teams in an administrative environment (e.g.
Shared service, outsourcing/off-shoring teams)
* Demonstrable experience of improving processes and operational performance in a service delivery environment
Service delivery experience gained in a Learning environment would be advantageous but is not essential.