FILLED: Client Services Project Manager, Financial Services,70-80K + Bonus, City of London

Client Services Project Manager,
Financial Services Permanent,
70-80K + Bonus,
City of London
Application Deadline: Monday 3rd March 12 pm


Summary
Our client is a leading supplier of employee benefits software solutions with an  enviable and growing list of blue chip clients in the Financial Services sector.

They require a client services project manager to take responsibility for the relationship of one of their key client accounts, managing expectations, service levels, and the internal delivery of all implementation projects to agreed budget, quality and timescales.

The successful candidate should be able to demonstrate an expert level of competence in and a passion for successful application software delivery projects and track  record of achieving client satisfaction.

Role and Responsibilities:

Reporting directly to the Head of Client Services, the client services project manager will be responsible for the following:

• Client Relationship Management - Full responsibility for selected client relationships: External reporting on client projects, managing client expectations, managing change requests, identifying new opportunities, developing client relationships.
• Project Management - Responsible for all aspects of project management for application solutions delivered to the client (e.g. scoping, requirements, financials, risks  / issue / dependency management, progress reporting, stakeholder management).
• Internal Stakeholder Management - managing internal stakeholders to ensure appropriate resourcing for client projects, ensuring effective resource utilisation, internal project reporting to senior management.
• Leadership and Management - acting as a manager and mentor to business analysts assigned to client projects. Managing the team against the plan, and monitoring individual analyst performance against career development objectives.

Experience, Skills and Qualifications Required

• Project Management skills - 5 years + full lifecycle project management experience, preferably with PM qualifications (e.g. Prince 2, Agile), comfortable instilling  appropriate PM methodology for effective project delivery.
• Configurable Application Software experience - Experienced in delivering highly configurable application solutions in a software or consulting solutions environment to clients.  Experience of delivering complex rules-based processing solutions would be advantageous.
• Client facing experience - Demonstrable experience of managing client expectations in line with contractually agreed scope, demonstrating relationship management skills and robust change control disciplines.
• Degree qualified, with either a top tier management consulting or blue chip industry background.
• Experience of working in insurance or financial services would be advantageous.