FILLED (ref # DB) Change Management Consultant, Global CRM Programme

Change Management Consultant,
Global CRM Programme Interim,
6 months,
City of London
Up to £700 per day,
Mid-late October Start

Role Summary

Our client is a global law firm operating across 26 offices in 19 countries. They are rolling out a new CRM system and standardised process which will materially change the way in which their lawyers and marketers manage client relationships.

They require an experienced Change Management consultant to develop and deliver the appropriate change management activities required to instil new behaviours and ensure that the new technology is successfully adopted at all levels across the firm.

Role

Working as part of the global CRM Project team, the change management consultant will be responsible for:

* Conducting change impact assessments to determine the business impact of the new CRM process and technology in terms of changes in existing working processes, roles and 'habits' at all levels of the firm (i.e. from senior lawyers to secretaries)
* Designing and delivering change materials and activities required (e.g. stakeholder plans, communication materials, training materials, user engagement plans) to encourage the behavourial changes required
* Reviewing change activities to ensure that expected benefits are being realised

Key Skills and Requirements

The following skills and experience are required:

* Proven experience of implementing behavioural change within a professional services / partnership environment in a lead role
* Experienced Change Management practitioner (across all aspects of business change)
* Experience of implementing change in a regional / global environment
* C-level stakeholder management, communication and presentational skills

Previous change management experience within CRM would be highly advantageous but is not mandatory.