FILLED: CRM Business Analyst, EMEIA Implementation, EMEIA Implementation, EMEIA Implementation, 12 months +, Central London, Nov start
CRM Business
Analyst
EMEIA Implementation
Up to £600 per day
12
months +
Central London
November Start
Role Summary
Role & Responsibilities:
- Full Lifecycle Business Analysis – defining and documenting requirements for the new B2B Lead to Order process for the EMEIA region, facilitating workshops with multiple EMEIA stakeholders to gain consensus, liaising with global IT, mapping and designing new processes, planning, creating and running test scripts and UAT
- Project Management Support– working with the CRM Project Manger defining project roadmap/ scope/ deliverables/ budget/ resource requirements, managing risks / issues / dependencies, co-ordinating activities across the functional /IT/ vendor teams, communicating status
- Stakeholder Management - actively managing a functionally and geographically diverse set of stakeholders to ensure consensus and maintain focus
- Recent BA experience implementing CRM solutions at a regional or global level (ideally in a B2B sales environment)
- Strong knowledge of the Sales Pipeline process (Lead to Order)
- Experienced in operating autonomously across multiple teams in a matrixed, ambiguous corporate environments to deliver result
- End-to-End project lifecycle experience demonstrating well-rounded Business Analysis skills
- Business focused, but with an appreciation of the technical / systems considerations involved in building corporate solutions
- Experience of working with Sugar CRM
- Business Analysis or Project management qualifications (e.g. Prince2, ISEB, MSP, ITIL)