FILLED: INTERIM [ref#TM5015] IT Service Desk Consultant

Summary:

Our client is a well established niche consulting company with a long term relationship with a Global IT outsourcer. The Global Outsourcer has a new IT Service Desk project and needs an experienced consultant to join the team.

Role:

This role will report directly to the overall Programme Manager responsible for transitioning the end client into the Global Outsourcer's infrastructure. The end client has around 10,000 users distributed around the world. The project will set up and improve service level management by re-engineering processes and ensuring that robust reporting is in place.

KEY skills/requirements:

* IT Outsourcing experience including Service Desks
* ITIL experience would be valuable
* IT Support Process Improvement

Logistics:

Rate : £500/day plus business expenses
Start : Jan 2011
Duration : 60 days (Phase 1 - likely to be 9 mths)
Location : Munich (3 nights) + travel
Timeframe : We have been asked to submit CV URGENTLY today