Another opportunity for anyone who fancies a bit of exotic travel....
Background:
Our client is responsible for a Global IT Applications Support team of approx 200 people operating mainly out of Kuala Lumpur, Amsterdam, Cape Town and Porto Alegre (Brazil). This support includes:
- Incident management
- Problem management
- Service Level management
The team provides approx 30 Service lines, some with additional support from outsourcers
Some services are provided internally, others are outsourced or a combination of the two.
Requirement
The client is looking for someone to start in early March, to:
- introduce aligned and consistent practises that leverage international standards (like ITIL) and share the best internal processes across the function
- run a 3 to 4 month pilot project focused on one service line to demonstrate potential benefits
This pilot will include :
- ‘As Is’ analysis (brief)
- Development of a ‘To Be’ Operating Model
- Implementation of new practices (affecting about 30 people)
- Benefits realisation
Most staff are in KL and it is expected that the consultant would need to spend at least 1/3 to ½ time in KL
Key requirements of the consultant are :
- Done a similar project before
- Pragmatic
- Knowledge of ITIL and similar
- ‘get it done’/’hands on’ attitude
- 8 to 12 years experience
Please contact Jo Young for more information.